00350nam a2200157Ia 450000500170000000800410001702000130005804100120007108200160008310000100009924500460010925000060015526000120016130000080017336500110018120250612105811.0250612s9999    xx            000 0 und d  a9.79E+12  cEnglish  a004.068 KNA  aKNAPP 0aTHE ITSM PROCESS DESIGN GUIDE: DEVELOPING  a1  bCENGAGE  a232  dRupees