000 00537nam a2200193Ia 4500
008 141108s9999 xx 000 0 und d
020 _aNULL
082 _aNULL
100 _a"SMITHA, APARNA"
245 _aCALL FLOW DESIGN FOR BUSINESS TO CUSTOMER IVR COMMUNICATION
520 _aNULL
563 _aHARD
590 _aUG
650 _aNULL
652 _aDATA BASE MANAGEMENT SYSTEMS
700 _fNULL
_5"SERVION GLOBAL SOLUTIONS LTD.,"
_aMrs.VANITHA
_gMr.R.SHRIRAM SRIVATSA
_bCSE 24
852 _aCENTRAL LIBRARY
942 _cPR
999 _c62477
_d62477